- Outlook 2003 or 2007
This support article outlines to go retrieve email headers for an email received in in Microsoft Outlook 2003 and 2007. Every email sent around the world contains "header" information including sender, recipient, subject, sending time stamp, email transfer information. This can often be very useful in diagnosing an email issues, as it provides details of how an email was send and through what servers.
In Outlook, click on the email for which you need the headers. Right click, and select “Message Options” in Outlook 2007 or “Options” in Outlook 2003.
In the “Message Options” window that opens up, the headers can be found under “Internet Headers”. These details can be highlighted and copied.
- Click “Close”.
Copy these details in an email and send it to email@example.com containing the email issue you are experiencing.