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Conetix Firewall Frequently Asked Questions

Difficulty: Intermediate

Overview

Conetix uses a multi-layered approach to security to ensure your data is safe. This includes advanced firewalls, server lockdown and security restrictions and for Plesk based systems a number of new security features.

We run a clustered, "Next Generation" firewall platform which provides high levels of protection, including deep level packet inspection, real-time threat monitoring, intrusion prevention, zero-day threat protection and denial of service prevention.

These layers of protection help to not only keep your data safe, but to ensure network stability and prevent downtime. We also monitor this through real-time reporting and alert notification systems.

Does Conetix block any incoming ports?

Yes. In order to prevent accidental data leaks and security holes within your VPS, we provide a set of default rules which apply to all dedicated servers and VPS's within our platform. By default, we block services such as SMB, Windows Remote RPC, MySQL, MSSQL and other low level ports.

We also have some geographic filtering in place for both SSH and RDP access to lock access down to Australia and New Zealand only. This is to prevent the high number of attacks seen from remote "zombie" PC's and bot-net based systems, which recently have been trying brute force attacks of up to 40,000 passwords.

If you need these bypassed for your VPS, please email the request through to our support team.

Does Conetix block any outgoing ports?

No. By default, outbound ports aren't blocked. This means that your VPS can connect to any remote system without any limitations. If you are facing problems connecting to a remote server, please check the firewall rules on the remote system as this is generally the cause of any issues.

Can I have custom firewall rules added?

Yes. There are two approaches you can take. The first is to enable the firewall within your VPS. This gives you complete control both via Linux and Windows based VPS's. Plesk based VPS's also have a web based GUI for configuration and management of these rules.

The second approach is to have the firewall rules put in place within the Conetix firewall. To do this, please submit a support ticket with details such as the source IP, destination IP (of your VPS) and destination port. 

If you need any other assistance or clarification of any of our firewall details, please don't hesitate to contact us.

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